If a iPhone, iPad, iPod touch, Mac, or Apple Watch is lost or stolen, it can be erased in Find My iPhone on iCloud.com.
To sign in to Find My iPhone, go to icloud.com/find.
What happens when a device is erased in Find My iPhone?
- A confirmation email is sent to your Apple ID email address.
- Activation Lock remains on to protect it. Your Apple ID and password are required to reactivate the device.
- After you erase a device, you can’t use Find My iPhone to locate the device or play a sound on it. However, you may still be able to locate your Mac or Apple Watch if it’s near a previously used Wi-Fi network.
- Apple Pay is disabled for your device. Any credit or debit cards set up for Apple Pay, student ID cards, and Express Transit cards are removed from your device. Credit, debit, and student ID cards are removed even if your device is offline. Express Transit cards are removed the next time your device goes online. See the Apple Support article Manage the cards that you use with Apple Pay.
- If you use two-factor authentication, the device that you erased is removed from your list of trusted devices.
- If you erase but then find your device, you can restore the information on it with an existing backup. See the Apple Support articles Restore your iPhone, iPad, or iPod touch from a backup, Restore your Mac from a backup, and Restore Apple Watch from a backup.
Remotely erase your device or a family member’s device
- In Find My iPhone on iCloud.com, click All Devices, then select the device you want to erase.If you don’t see All Devices, it’s because you’ve already selected a device. Click the name of the current device in the center of the toolbar to access the Devices list, then select a new device.
- Click Erase [device].
- Do one of the following, depending on what you want to erase:
- iPhone, iPad, iPod touch, or Apple Watch: Enter your Apple ID password or your family member’s Apple ID password. If you’re not using a trusted browser, answer your security questions or enter the verification code that is sent to your other devices. If you’re using your own computer and want to skip the verification step in the future, click Trust. If you’re using a friend’s computer, click Don’t Trust.
- Mac: Enter your Apple ID password or your family member’s Apple ID password. If you’re not using a trusted browser, answer your security questions or enter the verification code that is sent to your other devices. If you’re using your own computer and want to skip the verification step in the future, click Trust. If you’re using a friend’s computer, click Don’t Trust. Enter a passcode to lock the Mac (you need to use the passcode to unlock it).
- If the device is lost and you’re asked to enter a phone number or message, you may want to indicate that the device is lost or how to contact you. The number and message appear on the device’s Lock screen.
If your device is online, the remote erase begins after you follow the onscreen instructions. If your device is offline, the remote erase begins the next time it’s online.
For more information about trusted devices and verification codes, see the Apple Support article Two-factor authentication for Apple ID.
Cancel an erase
If your device is offline, the remote erase happens the next time it’s online. If you find the device before it’s erased, you can cancel the request.
- In Find My iPhone on iCloud.com, click All Devices, then select the device.If you don’t see All Devices, it’s because you’ve already selected a device. Click the name of the current device in the center of the toolbar to access the Devices list, then select a new device.
- Click Stop Erase Request, then enter your Apple ID password.
If you’re using iCloud.com on your iPhone or iPad, see Use Find My iPhone on iCloud.com on your iPhone or Use Find My iPhone on iCloud.com on your iPad.
If Find My [device] isn’t set up on your missing device, see the Apple Support article If your iPhone, iPad, or iPod touch is lost or stolen.
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